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    AdultFriendFinder - Frequently Asked Questions

    AdultFriendFinder FAQ

    Your questions answered in plain English

    📑 Quick Navigation

    • Getting Started
    • Your Account & Profile
    • Payments & Billing
    • Cancellations & Refunds
    • Acceptable Use & Rules
    • Privacy & Safety
    • Content & Copyright
    • Disputes & Legal
    • AI Features & Beta Services

    Getting Started

    Who can use AdultFriendFinder? ▼

    You must be at least 18 years old and of legal age in your location to use AdultFriendFinder. By creating an account, you're confirming that you meet this requirement.

    Important: We do not conduct criminal background checks on our members. Please use caution when interacting with others.
    What am I agreeing to when I sign up? ▼

    By creating an account, you're agreeing to our Terms of Use, which cover how you can use the site, what behavior is acceptable, and important legal information about disputes and your privacy.

    We can update these terms at any time, and your continued use of the site means you accept those updates. We'll show the last update date at the top of our Terms page.

    What type of content will I see on the site? ▼

    AdultFriendFinder contains sexually explicit adult content. This includes:

    • Visual images and descriptions of nudity and sexual activity
    • User-generated content that may be explicit or mature
    • Communications from other members that may contain adult themes

    By using the site, you're confirming that you voluntarily choose to view this content and that it's legal in your area.

    Your Account & Profile

    How do I create and manage my account? ▼

    When you create an account, you'll need to provide accurate information. Your account is for your personal use only—don't share your login credentials or let others use your account.

    You're responsible for keeping your password secure and for all activity that happens under your account. If you notice any unauthorized access, contact customer service immediately.

    What information do I need to provide? ▼

    You need to provide complete and accurate information when signing up, including:

    • Valid email address
    • Accurate age confirmation
    • Payment information (for paid features)

    You must update this information if anything changes (like a new email address or credit card).

    Can I include my contact information in my profile? ▼

    No, you cannot include the following in any profile you create:

    • Telephone numbers
    • Street addresses
    • Last names
    • External website URLs
    • Email addresses

    This is for your safety and privacy protection.

    What if I haven't used my account in a while? ▼
    Maintenance Fees: If you haven't logged in for 180 days, we may charge an account maintenance fee of 500 points or 50 tokens per month from your remaining balance. Your credit card won't be charged—only existing account funds.

    If you haven't logged in for two years, your account may be terminated and any remaining virtual currency will be lost.

    Who can't have an account? ▼

    You cannot create an account if you:

    • Have been convicted of a felony
    • Are required to register as a sex offender
    • Are located in a country under U.S. embargo
    • Have told any government agency you don't want to receive sexually oriented material

    Payments & Billing

    How does billing work? ▼

    AdultFriendFinder offers different types of paid services:

    • Subscriptions: Recurring charges that automatically renew
    • Credits/Tokens: Prepaid amounts for specific features (pay-per-view, gifts, tips)
    • One-time purchases: Single payments for specific features

    All fees are shown to you during signup or purchase.

    Will my subscription automatically renew? ▼
    Yes! Subscriptions automatically renew to provide continuous service. We'll charge your payment method on file when your current period ends.

    Renewals are for the same period as your initial subscription (or a promotional period if specified). The price may be the current rate at the time of renewal.

    To turn off auto-renewal: Go to your Billing History page and disable the auto-renewal option before your next billing date.

    Can I use my credits or tokens for cash? ▼

    No. Credits, tokens, points, and other virtual currency:

    • Cannot be redeemed for cash
    • Cannot be returned for a refund (except where required by law)
    • Cannot be transferred to other users
    • Can only be used for services on AdultFriendFinder
    What are "Promotional Credits"? ▼

    Promotional credits are free points, credits, or benefits we may give you as part of special promotions. Important things to know:

    • We can end any promotion at any time
    • They expire if you don't log in for 180 days
    • They have no cash value and can't be converted to other services
    • They're forfeited if your account is terminated
    Why am I seeing foreign transaction fees? ▼

    We sometimes use credit card processors or banks outside the United States. Your bank or credit card company may charge foreign transaction fees for these purchases.

    Check with your bank before purchasing to understand what fees they might charge.

    Do you store my credit card information? ▼

    Yes, to make future transactions easier, we (or our payment processors) store your credit card information in secure, encrypted formats.

    By using the site, you consent to this storage and authorize us to use your saved payment method for future purchases you make on AdultFriendFinder.

    Cancellations & Refunds

    How do I cancel my subscription? ▼

    You can cancel your subscription at any time:

    • Go to your Billing History page
    • Turn off auto-renewal
    • Or contact customer service

    Your cancellation is effective immediately, but you won't receive a refund for unused days in your current billing period.

    Can I get a refund? ▼
    General Policy: We do not provide refunds or credits for any amounts you've already paid, and you won't get money back for unused days of your subscription.

    There are a few exceptions (see the 3-day cancellation policy below).

    What is the 3-day cancellation policy? ▼
    California, Colorado, and certain other state residents: You can cancel within 3 business days of signing up for a dating service subscription, without any penalty.

    To cancel: Mail or deliver a signed notice, or email us using the cancellation form, stating you want to cancel. Send to:

    Various, Inc.
    Attn: Customer Service-Cancellations
    800 West El Camino Real, Suite 180
    Mountain View, CA 94040

    This applies to residents of: Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.

    What happens if I die or become disabled? ▼

    For residents of California, Colorado, Illinois, and Ohio:

    If you die or become disabled (verified by a physician) and can't use the dating services, you or your estate can be relieved of paying for services you haven't received yet. Any prepaid amount for unused services will be refunded.

    Can AdultFriendFinder terminate my account? ▼

    Yes. We can terminate or restrict your access at any time, for any reason or no reason, without notice or liability. If we terminate your account:

    • You won't get a refund for unused subscription time or prepaid amounts
    • We may notify you by email
    • We don't have to tell you the specific reason

    Common reasons include violating our terms, inappropriate behavior, or suspicious activity.

    Acceptable Use & Rules

    What are the main rules I need to follow? ▼

    The site is for personal, non-commercial use. You cannot:

    • Use it for prostitution or any illegal activity
    • Advertise or sell products/services to other members
    • Send spam or unsolicited bulk messages
    • Use bots, scripts, or automated tools
    • Impersonate someone else or lie about who you are
    • Harass, threaten, or harm other users
    • Share another person's private information
    What content is not allowed? ▼

    You cannot post, upload, or share content that:

    • Involves minors in any way
    • Is illegal, threatening, or harassing
    • Infringes on someone else's copyright or intellectual property
    • Contains viruses or malicious code
    • Promotes hate, violence, or discrimination
    • Violates someone's privacy
    • Is defamatory or obscene beyond acceptable adult content
    Report violations: If you see content or behavior that violates these rules, please report it to our customer service department.
    Can I use the site for commercial purposes? ▼

    No. AdultFriendFinder is for personal use only. You cannot:

    • Advertise products or services
    • Solicit other members for business purposes
    • Use member information for marketing
    • Operate a commercial enterprise through the site

    Exception: Exchanging points on the website is not considered commercial use.

    Are my interactions with other members safe? ▼
    Safety First: You are solely responsible for your interactions with other members. We don't screen members or verify their information. Use caution, common sense, and practice safety when meeting people online or in person.

    We don't guarantee any results from using the site, and we're not responsible for the actions of other members. If you find offensive or harmful content, use our Report Abuse feature.

    What happens if I violate the rules? ▼

    If you violate our Terms of Use, we may:

    • Remove or block your content
    • Suspend or terminate your account
    • Block your access to specific features
    • Take legal action if necessary

    We reserve the right to monitor communications and may report illegal activity to law enforcement.

    Privacy & Safety

    How is my personal information protected? ▼

    Your personal information is governed by our Privacy Policy. Key points:

    • We collect information you provide when creating an account
    • We may record your voice, video, and text conversations for safety and fraud prevention
    • We don't knowingly collect information from anyone under 18
    • We may share information as described in our Privacy Policy

    Review our full Privacy Policy to understand how we handle your data.

    Do you record my conversations? ▼

    Yes. By using the site, you consent to us recording your voice, video, and text conversations. We may use these recordings for:

    • Fraud prevention
    • Chargeback analysis
    • Consumer protection
    • Legal compliance

    These recordings are stored according to our Privacy Policy.

    Do you conduct background checks on members? ▼
    No. We do not conduct criminal background screenings on our members. We may occasionally conduct background checks to verify compliance with our terms, but this is not standard practice.

    Always exercise caution when interacting with other members, both online and offline.

    What should I do if I have concerns about another member? ▼

    If you encounter offensive, harmful, or suspicious behavior:

    • Use the Report Abuse feature on their profile
    • Block the user from contacting you
    • Contact customer service with specific details
    • If you feel you're in danger, contact local law enforcement
    Are my communications private? ▼
    Important: Communications via chats, forums, bulletin boards, and other public features are PUBLIC, not private. Don't share personal information in these spaces.

    We're not responsible for information you choose to share publicly or for actions of other members. Once you post content publicly, we have the right to use it as described in our Terms.

    Content & Copyright

    Who owns the content I post? ▼

    When you post content publicly on AdultFriendFinder (profiles, photos, messages, videos, etc.), you give us a broad license to use that content. Specifically, you grant us:

    • A perpetual (forever), irrevocable (can't be taken back) license
    • The right to use, copy, modify, distribute, and display your content
    • The right to use it commercially and for marketing
    • The right to sub-license it to others

    Your content may appear on different websites operated by us or our affiliates, and may be indexed by search engines like Google.

    Can you remove my content? ▼

    Yes. We reserve the right to refuse, block, or remove any content at any time for any reason, including if we believe it violates our Terms or could harm others.

    We may also limit the number of messages or posts you can send if we detect unusual activity.

    What if someone posts my copyrighted material? ▼

    If you believe your copyrighted work has been posted without permission, you can file a DMCA notice with our Copyright Agent. Your notice must include:

    • Your signature (electronic or physical)
    • Description of the copyrighted work
    • Location of the infringing material
    • Your contact information
    • A statement that you believe the use is unauthorized
    • A statement that your notice is accurate

    Send to:
    Various, Inc.
    800 West El Camino Real, Suite 180
    Mountain View, CA 94040
    Attn: Copyright Agent
    Email: copyrightagent@friendfindernetwork.com

    Can I use content from the site? ▼

    All content on AdultFriendFinder (text, images, videos, graphics, software, etc.) is owned by or licensed to us and is protected by copyright and intellectual property laws.

    You can view content for personal use only. You cannot:

    • Copy, distribute, or reproduce content
    • Create derivative works
    • Use it commercially
    • Circumvent security features
    • Remove copyright notices
    What about third-party links? ▼

    The site may include links to third-party websites. We're not responsible for:

    • The availability or content of those sites
    • How they handle your personal information
    • Any damages from using those sites

    Always check a third-party site's privacy policy before sharing personal information.

    Disputes & Legal

    What if I have a dispute with AdultFriendFinder? ▼
    U.S. Residents: You agree that disputes will be resolved through binding individual arbitration, not in court. You waive your right to participate in a class action lawsuit or class-wide arbitration.

    Before arbitration: Send us a written Notice of Dispute with your name, contact info, username, detailed description of the dispute, and relief sought. We'll try to resolve it within 30 days.

    Send to:
    Various, Inc.
    800 West El Camino Real, Suite 180
    Mountain View, CA 94040
    Email: arb_notice@ffn.com

    Can I opt out of arbitration? ▼
    U.S. Residents Only: You can opt out within 31 days of agreeing to our Terms.

    To opt out: Send written notice with your name, address, AFF username, and personal signature to the address above or email arb_notice@ffn.com. Notice must be sent within 31 calendar days.

    If you opt out of arbitration, the class action waiver still applies—you still can't participate in class actions.

    What law governs these Terms? ▼

    For U.S. users, these Terms are governed by Florida law. Disputes must be filed in Palm Beach County, Florida courts (or arbitration).

    For international users:

    • EU residents: English and Welsh law applies
    • Australian residents: Queensland law applies
    • Singapore residents: Singapore law applies
    What if I have a dispute with another member? ▼

    You release us from any liability related to disputes with other members. We're not responsible for mediating member disputes, but you can report issues to customer service.

    If you're a California resident, you specifically waive California Civil Code Section 1542 related to unknown claims.

    Are there limits on what I can sue for? ▼
    Yes. Our liability is limited to the amount you paid us in the 90 days before your claim, or $100 (whichever is greater for certain claims).

    We're not liable for indirect, consequential, or punitive damages. You must file any claim within one year of when it arose.

    Do you make any warranties about the service? ▼

    No. The service is provided "AS IS" without warranties of any kind. We don't guarantee:

    • The service will be uninterrupted or error-free
    • Specific results from using the service
    • The accuracy or reliability of content
    • That members are who they claim to be

    You use the service at your own risk.

    AI Features & Beta Services

    What are AI features? ▼

    AdultFriendFinder offers AI-powered features including:

    • AI-generated content and messages
    • AI virtual friends and chatbots
    • Interactive story systems and games
    • AI image generation
    • Matching systems

    Some features may be labeled "Beta," meaning they're still in testing.

    What rights do you have to content I use with AI features? ▼

    When you submit content to AI features (photos, prompts, preferences, chat history, etc.), you grant us a broad, permanent license to:

    • Use, reproduce, and modify your submissions
    • Create AI-generated content based on your input
    • Use it for training, analytics, and commercial purposes
    • Distribute and display the content
    Important: We own all AI-generated content created using your submissions. You don't get rights to monetize or reproduce AI outputs.
    Are AI interactions real people? ▼
    No. AI-generated content and messages are fictional simulations created by artificial intelligence, not communications from real people.

    You agree not to:

    • Rely on AI outputs as real-time communications from humans
    • Form emotional attachments to AI entities
    • Assume AI reflects a real person's intentions or personality
    • Use AI interactions as a basis for legal obligations or consent

    AI outputs are for entertainment only and may appear realistic but are not verified or accurate.

    What are Beta features? ▼

    Beta features are in testing and not final. They:

    • May contain bugs, errors, or incomplete functionality
    • Can be modified or discontinued without notice
    • Are provided "as is" without warranties
    • May have limited security and privacy measures
    Risk: Beta features may cause system failures, data loss, or produce inaccurate AI content. Don't input sensitive information into Beta features.
    Can I be charged for AI features? ▼

    Yes. We may offer AI features through subscriptions, one-time purchases, or micropayments (tokens). Important points:

    • All purchases are final and non-refundable (unless required by law)
    • Virtual goods and AI interactions have no cash value
    • We can modify or suspend AI features and pricing at any time
    • Don't engage in fraudulent payment behavior
    Are you liable for AI-generated content or Beta issues? ▼
    No. We're not liable for emotional distress, misunderstandings, data loss, or any damages from AI features or Beta services.

    You use these features at your own risk and agree to indemnify us from any claims related to your use of AI features.

    No results found

    Try different search terms or browse the categories above

    Still have questions?

    Contact customer service at (669)208-0363 or visit our support center

    This FAQ is a customer-friendly summary of the official Terms of Use. For complete legal details, please refer to the full Terms of Use document.

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